Shipping policy

Shipping Policy

Last Updated: September 28, 2026

Welcome to Mixiu Skin. This Shipping Policy explains how shipping charges are calculated, how orders are prepared and shipped, and what customers can expect if a delivery is delayed, damaged, lost, or returned.

We encourage you to review this policy before completing your purchase.

1. Order Processing

Orders are processed on normal business days, excluding weekends and U.S. federal holidays.

After an order is successfully placed, an order confirmation will be sent using the contact information provided at checkout.

Once an order is prepared for shipment, shipping and tracking information will be provided when available.

Any shipment timeframe specifically displayed on our website, at checkout, or in connection with an order reflects the information reasonably available to Mixiu Skin at that time.

Unless another shipment timeframe is clearly stated, we will ship orders within the timeframe required by applicable law.

If we determine that we cannot ship within an applicable promised or legally required timeframe, we will provide the appropriate notice and offer the options required by applicable law, which may include consenting to a revised shipment date or canceling the affected order for a refund.

2. Shipping Rates

Mixiu Skin currently offers the following shipping rates where available:

Express Shipping — $15.00

Standard Shipping — FREE for orders of $70.00 or more

Standard Shipping — $8.00 for orders from $0.00 to $69.99

The shipping method and applicable charge will be displayed during checkout before the order is submitted.

Qualification for free Standard Shipping is determined according to the qualifying order subtotal displayed at checkout, before shipping charges are added, unless otherwise indicated.

3. Shipping Methods and Availability

Available shipping methods may vary based on:

Delivery destination

Products included in the order

Carrier availability

Shipping restrictions

Operational or fulfillment requirements

The shipping options available for your particular order will be presented during checkout.

If we are unable to ship an order to the address provided, we will attempt to contact you using the information associated with your order.

4. Delivery Estimates

Any estimated delivery date or transit timeframe displayed by Mixiu Skin or a shipping carrier is an estimate unless expressly identified as guaranteed.

Delivery time begins after the package has been transferred to the applicable shipping carrier and is separate from order processing and shipment preparation.

Actual delivery timing may be affected by circumstances such as:

Carrier network delays

Severe weather

Holidays

High-volume shipping periods

Transportation disruptions

Incorrect or incomplete delivery information

Other circumstances outside our reasonable control

5. Tracking Your Shipment

When tracking is available, customers will receive a tracking number or tracking link after the shipment has been prepared.

Tracking information may require additional time to appear in the carrier's system after a label is created.

Customers are encouraged to follow the carrier's tracking information for the most recent shipment status.

6. Shipping Address Responsibility

Please review your shipping information carefully before submitting an order.

Customers should verify the accuracy of the following:

Recipient name

Street address

Apartment, suite, or unit number

City

State

ZIP code

Contact information

If you discover an error after placing your order, contact us as soon as possible at support@mixiuskin.net or (832) 492-4676.

We will make reasonable efforts to assist with changes before shipment, but changes cannot be guaranteed once an order has entered fulfillment or has been transferred to a carrier.

Nothing in this section limits any rights or remedies provided by applicable law.

7. Shipment Delays

Unexpected delays can occur before or after an order is shipped.

If a carrier delay occurs after shipment, customers should review the tracking information for the latest available status.

If Mixiu Skin cannot ship an order within a shipment timeframe that applies to the purchase, we will handle the delay in accordance with applicable law, including providing any required notice, cancellation opportunity, consent request, or refund.

8. Packages Marked Delivered but Not Located

If carrier tracking indicates that a package has been delivered but you cannot locate it, please first:

Inspect the delivery area and any designated package location.

Check with members of your household.

Contact building management or front-desk personnel when applicable.

Check with nearby neighbors when appropriate.

Contact the carrier and provide the tracking number for additional delivery information.

If the shipment is still missing, please contact Mixiu Skin so we can review the available information and help determine the appropriate next steps.

A carrier delivery confirmation does not eliminate any rights or remedies that may be available to the customer under applicable law.

9. Lost Shipments

If tracking information stops updating or a shipment appears to have been lost in transit, contact us at support@mixiuskin.net.

We may review the shipment with the applicable carrier and request additional information from you where reasonably necessary.

Any available replacement, refund, or other resolution will be determined according to the circumstances, our applicable policies, carrier information, and consumer protection requirements.

10. Damaged Orders

If your order arrives damaged, please contact us as soon as reasonably possible.

To assist with our review, please provide:

Your order number

A brief description of the damage

Clear photographs of the affected item

Photographs of the shipping package

A photograph of the shipping label, if available

Please retain the merchandise and original packaging while the issue is being reviewed.

We will assess the information and provide an appropriate resolution in accordance with applicable policies and law.

11. Undeliverable and Returned Packages

A package may be returned to sender because of:

An incorrect or incomplete address

An unavailable recipient

Failed delivery attempts

Refusal of delivery

Carrier restrictions

Other delivery-related circumstances

If your package is returned to us, please contact Mixiu Skin so we can review the reason for the return and explain the available options.

Where permitted by law, a customer may be responsible for additional shipping charges associated with a requested reshipment when the original delivery failure resulted from incorrect or incomplete information supplied with the order.

This does not apply when the shipment problem resulted from an error attributable to Mixiu Skin or when applicable law provides otherwise.

12. Order Changes and Cancellations

If you need to request a shipping-address correction, order cancellation, or other modification, contact us promptly.

We will make reasonable efforts to accommodate requests received before fulfillment begins.

Once an order is being fulfilled or has already been transferred to the carrier, we may no longer be able to change or cancel the shipment.

Any cancellation or refund rights provided by applicable law remain unaffected.

13. Shipping Restrictions

Certain shipping methods, products, or destinations may be unavailable due to carrier requirements, legal restrictions, operational limitations, or other circumstances.

Available options for a particular order will be shown during checkout.

14. Relationship to Return & Refund Policy

This Shipping Policy primarily governs order processing, shipment, and delivery.

Questions involving returns, exchanges, refunds, or other post-delivery remedies may also be governed by the Mixiu Skin Return & Refund Policy.

Nothing in this Shipping Policy is intended to restrict any consumer right that cannot legally be waived under applicable federal or Texas law.

15. Contact Us

For questions regarding shipping, delivery, tracking, or your order, please contact:

Mixiu Skin
24610 Glen Loch Dr
Spring, TX 77380
United States

Phone: (832) 492-4676
Email: support@mixiuskin.net