Refund policy

Return & Refund Policy

At Mixiu Skin, we want you to have a clear and reliable shopping experience. This Return & Refund Policy explains our procedures for returns, refunds, exchanges, damaged or incorrect products, and order cancellations.

30-Day Return Window

You may request a return within 30 days after receiving your order.

To be eligible for a return, the product must generally:

Be unused, unopened, and in substantially the same condition in which it was received.

Be returned in its original packaging.

Have any original seals, labels, tags, and accessories intact.

Be accompanied by a receipt, order confirmation, or other proof of purchase.

Before returning any product, please contact us at support@mixiuskin.net.

Returns sent without first contacting Mixiu Skin may not be accepted.

Return Address

After your return request has been reviewed and approved, eligible returns may be sent to:

Mixiu Skin
24610 Glen Loch Dr
Spring, TX 77380
United States

Please contact us before mailing your return so that we can provide the appropriate return instructions.

Skincare, Beauty, and Personal-Care Products

For hygiene, health, and product-safety reasons, skincare, cosmetic, beauty, and personal-care products that have been opened, used, tested, or had a protective seal removed generally cannot be returned due to a change of mind.

This restriction does not limit any rights or remedies that may apply to products that are defective, damaged upon delivery, incorrectly supplied, or otherwise covered by applicable law.

If you are unsure whether your product qualifies for return, contact us at support@mixiuskin.net before sending it back.

Damaged, Defective, or Incorrect Orders

Please inspect your order promptly after delivery.

If you receive a product that is damaged, defective, incomplete, or different from what you ordered, contact us as soon as reasonably possible at support@mixiuskin.net.

To help us review the issue, please provide:

Your order number.

A description of the problem.

Clear photographs of the affected product.

Photographs of the packaging when relevant.

Once the issue has been reviewed, we will provide an appropriate resolution based on the circumstances. This may include a replacement, refund, or another remedy available under applicable law.

Non-Returnable Products

Unless otherwise required by applicable law, the following items are generally not eligible for return:

Used or opened skincare, cosmetic, beauty, or personal-care products where hygiene or safety concerns prevent resale.

Products with broken or removed protective or hygiene seals.

Items damaged after delivery through misuse, improper storage, or improper handling.

Gift cards.

Personalized or custom products, where applicable.

Products clearly identified as Final Sale or Non-Returnable before purchase.

A final-sale or non-returnable designation does not eliminate any rights that may apply to defective, damaged, misrepresented, or incorrectly supplied products under applicable law.

Return Shipping

For an eligible return that results from a change of mind, preference, or another reason not caused by Mixiu Skin, the customer is generally responsible for the return shipping cost.

If the return is required because we sent an incorrect product or the item arrived damaged or defective, please contact us before shipping it back. We will provide the applicable return instructions.

Original shipping charges are generally non-refundable unless:

The return resulted from an error by Mixiu Skin;

We expressly agree otherwise; or

Applicable law requires otherwise.

When arranging your own return shipment, we recommend using a trackable shipping service and retaining proof of shipment until your return has been completed.

Refunds

After we receive and inspect the returned product, we will notify you whether your refund has been approved.

Approved refunds will normally be issued to the original payment method used for the purchase.

We aim to process an approved refund within 10 business days after approval.

After the refund is issued, your bank, credit card issuer, or other payment provider may require additional time before the funds appear in your account. The exact timing can vary depending on the financial institution and the customer's location.

If more than 15 business days have passed since we confirmed approval of your refund and you have not received it, please contact us at:

support@mixiuskin.net

Exchanges

If you would like to exchange an eligible product, please contact support@mixiuskin.net.

Exchange requests depend on:

Product eligibility.

The condition of the returned item.

Availability of the requested replacement.

If a direct exchange is unavailable, you may be asked to return the eligible original product and place a separate order for the replacement.

Order Changes and Cancellations

If you need to cancel or modify an order, please contact us as soon as possible.

We will make reasonable efforts to accommodate your request before fulfillment begins.

Once an order has been processed, packed, shipped, or otherwise entered the fulfillment process, we may no longer be able to cancel or modify it.

If the order has already shipped, you may request an eligible return after delivery in accordance with this policy.

Sale and Promotional Items

Products purchased at a discounted or promotional price are not automatically final sale.

An item will generally be treated as non-returnable only when it was clearly identified as Final Sale, Non-Returnable, or with similar wording before the purchase was completed.

Where applicable law requires a refund or other remedy despite a final-sale designation, applicable law will control.

Bundles and Promotional Offers

If a returned product was purchased through a bundle, discount, gift-with-purchase offer, or another promotion, the refund may be adjusted according to the terms of that promotion and the products retained by the customer.

Any refund will be based on the amount actually paid for the eligible returned products.

Consumer Rights

This Return & Refund Policy is intended to clearly explain the procedures used by Mixiu Skin.

Nothing in this policy is intended to waive, exclude, or restrict consumer rights that cannot legally be waived under applicable federal, state, or local law.

If applicable law provides greater protection than a provision of this policy, the applicable legal requirement will control.

For questions regarding a return, refund, exchange, damaged product, or this policy, please contact:

Mixiu Skin
24610 Glen Loch Dr
Spring, TX 77380
United States

Phone: (832) 492-4676
Email: support@mixiuskin.net